Learn how to:

• Recognize how your attitude affects customer service
• Use outstanding customer service techniques to generate return business
• Provide outstanding customer service over the phone
• Deal with difficult customers

Benefits & Outcomes

• Associates are happier and feel more appreciated and are willing to serve customers enthusiastically
• Customers feel appreciated are served faster and more accurately and are more likely to return

Program Length

3 hr. interactive program

Resources

Training guide and copy of World Class Customer Service Book

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Testimonials

"Mrs. Washington is a wonderful instructor she has a way of making every subject enjoyable."— T. Myers

"I like the customer Bill of Rights and how to put them to daily use."— K. Mitchell

"I enjoyed everything about the class especially how to think like a customer"— D. Matthews

"I will use this training to be more open minded and empathetic to the customer."— P. Williams

"I loved the analogies to leadership and customer service proposed."— Y. Miller

"I enjoyed the whole training customer service is so vital and we need to do our best. I will work on doing my best."— D. Jackson

"I like the part about going the extra mile for customers and co-workers and Why I Should Care."— X. Davis

"The facilitator was very enthusiastic and made the class enjoyable."— K. Simmons

"I loved the section on the importance of internal customer service, respect and compassion for others."— J Thompson